Returns & Exchanges
At Ely's & Co., we want you to be completely satisfied with your purchase. If you are not happy with your fashion items, we accept returns of unworn, unwashed merchandise with original tags attached within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Follow the prompts to download and print a prepaid shipping label, which will be sent directly to your registered email address.
Package Your Items
Securely pack your items in their original packaging, ensuring all tags are intact, and affix the prepaid shipping label to the outside of the box.
Drop Off and Track
Drop off your package at any authorized carrier location and keep your tracking number handy until your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing