Frequently Asked Questions
Everything you need to know about shopping with Ely's & Co.
What is the standard shipping time for orders?
We offer standard shipping which typically takes 3-5 business days for domestic orders. Expedited shipping options are available at checkout for faster delivery.
What is your return and exchange policy?
We accept returns and exchanges on all unworn, unwashed items with original tags attached within 30 days of purchase. Return shipping is free for all domestic orders.
How do I determine the right size for me?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart, as our items are designed with a contemporary, true-to-size fit.
Are your materials sustainably sourced?
Quality and ethics are at our core. We source premium, durable fabrics from certified suppliers who prioritize sustainable manufacturing processes and fair labor practices.
Do you ship internationally?
Yes, Ely's & Co. ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.